Terms and Conditions

We repair and service watches and clocks. All work is subject to inspection and to our assessment of whether the piece can be repaired.

We also accept timepieces by mail from elsewhere in Canada and the United States. Please contact us before shipping. Shipping is at your cost, and we ask that you include a prepaid return label so the piece can be returned to you if you decide not to proceed after the quote.

Submitting an inquiry does not guarantee that we will accept the work.

We give you an estimate after inspecting your timepiece. We do not carry out chargeable work before you approve it. If more work is needed than estimated, we contact you first.

Inspection and diagnosis are free.

Prices are in Canadian dollars. Payment is due when the work is complete and before the timepiece is returned to you, unless we agree otherwise.

Any timeframe we give is an estimate, not a guarantee.

Where a part must be replaced, we use new, refurbished or equivalent parts suitable for the piece. If a manufacturer part is unavailable, we tell you what we propose to use.

Our professionals always stand behind our service and our commitment to you. Our rule is simple: if something we repaired is not right, contact us, bring it back, and we will put it right.

Watches and clocks brought to us are often old and worn. We are not responsible for pre-existing conditions, wear, manufacturer defects, or problems arising from work previously carried out by others. Where we identify such a condition, we tell you about it.

Please tell us before leaving a piece with us if it has exceptional value.

Our experts follow each manufacturer's guidelines: every timepiece we service, lubricate or grease is maintained to the brand's specifications.

We contact you when your timepiece is ready. Please collect it promptly. A completed timepiece left with us remains your property, and we will make reasonable attempts to reach you using the contact details you gave us.

We photograph timepieces as part of our repair process and may use those images to show examples of our work. See our Privacy Policy for how these images are used and how to opt out.

You agree to use this website lawfully, and not to:

• •Provide false or misleading information
• •Attempt unauthorized access to our systems
• •Interfere with or disrupt the website
• •Upload malicious files, or content you do not have the right to submit

Please upload only photographs relevant to your repair request.

By providing your contact information, you agree to receive messages about your inquiry or repair by email or SMS.

See our Privacy Policy for details about email and SMS, including promotional messages and how to unsubscribe.

Content on this website is our property unless otherwise stated, and may not be reproduced without our permission.

We may update these Terms. The current version is always posted on this page.

These Terms are governed by the laws in force in Quebec, Canada.

This website and these Terms are available in French and in English.

For any question about these Terms: